Cove aims to offer customer-centric home security solutions. This company provides different home security options that are effective and affordable, without tying you down with long-term contracts. Cove's team includes experienced professionals that have been working for over 30 years in the home security industry. The company's monitoring agents are ready to assist you 24/7.
Top Features
Cove's hardware is not available in ready-made packages. The company lets you build your own security system. To do this, you just have to answer some questions on the website. Based on your answers, the company will offer you a custom solution for your home. The core of each system is the 7-inch Touch Screen Panel. The rest of the hardware components such as indoor and outdoor cameras, window and door sensors, etc., will fit your home’s requirements.
You can install the Cove system by yourself with the help of step-by-step instructions on the pre-programmed Touch Screen Panel, comprehensive manual instructions, and videos on Cove’s YouTube channel. Overall, the system is easy to install. For example, the cameras are paired quickly via Cove's app by using a QR code. Alternatively, you can use Cove's professional installation services, but this costs extra.
For monitoring services, you have to choose one of Cove's two plans, the Basic or the Plus plan as there is no self-monitoring option. Both plans are affordable, and the Plus subscription also gives you access to camera footage and integrations.
Cove offers a 3-factor alarm response that sends help to your door in 30 seconds. The first step is an SMS notification you get via InstaText in case of emergency. It is followed by LiveAssist communication through the Touch Screen Panel. Step three is a direct phone call.
Although Cove doesn’t provide smart hardware, it can integrate with smart home systems such as Google Assistant and Amazon Alexa.
Equipment, Devices & Technology
The heart of Cove’s security systems is the tamper-proof Touch Screen Panel that relies on a 100% cellular connection. The device basically auto-installs itself by walking you through the set-up process. It enables you to chat with the Cove monitoring team with a simple press of a button. The system automatically tests itself every hour. It also includes a 24-hour backup battery.
At the moment of writing this Cove review, the company offers the following top-notch hardware that makes up its security systems along with the Touch Screen Panel
Door sensors
Windows sensors
Motion detectors
Glass break detectors
Smoke/carbon monoxide detectors
Flood sensors
Key remote
Medical button
Indoor cameras
Outdoor cameras
Doorbell cameras
Cove Packages & Plans
To get a quote for a custom Cove plan, you need to complete a quiz on the website, which takes only 2 minutes. You start by answering a few questions on
The type of housing you need the system for
The number of outside doors and access windows
Whether you have pets or not
Then, you customize the system by choosing the number of key remotes you want, if you want to opt for environmental monitoring or not, and the types of cameras you want. Cove will offer you an instant quote.
Here are some prices based on a security system simulation for a house with three outside doors
The Cove Touch Screen Panel: $99.60
3 Door Sensors: $18
4 Window Sensors: $24
6 Motion Detectors: $72
1 Flood Sensor: $8
3 Security Key Remotes: $30
1 Outdoor Camera: $79.60
After getting your custom quotation, you’ll have to select a plan. There are two options:
Cove Basic: 60 cents/day
Cove Plus: 93 cents/day
Both systems provide a direct line to the monitoring team, fire, smoke, flood, and carbon monoxide protection, 3-factor alarm verification, communication via the Touch Screen Panel, smash and grab protection, 4G Verizon and AT&T LTE connection, hourly system tests, and 24-hour battery backup. The Basic plan only offers a one-year warranty while the Plus plan has a lifetime warranty. This plan also includes camera integrations, 7 days of free cloud storage, smart integrations with Alexa and Google Home, smartphone control, plus a $5/month equipment reward.
Payment Plans & Termination
Cove’s Value Plan allows you to purchase the equipment up front and pay the lowest rate for its monitoring services. With this option, you can cancel the monitoring service at any time. The second option is the Economy Plan, which doesn’t require you to pay for the equipment up front but asks for an additional $10 each month, and you will have to subscribe to the Cove monitoring service for 36 months.
One of the advantages of Cove's security solutions is the 60-day free trial. If you don't like the system, you can send it back within 60 days to get a full refund. The company will also pay for the return shipping.
Customer Support
To contact Cove, you can use the live chat option available on the website at the bottom of the page or call 855.268.3669. There is also a comprehensive Help Center and a Security Resources page.
These are the services that Cove uses to verify every emergency and then dispatch emergency services if needed.
InstaText
InstaText is the first step in Cove’s 3-factor alarm response. This service allows you to verify your emergency immediately via text notifications. While many security companies rely only on phone calls, Cove uses these notifications to minimize the risks related to unanswered calls.
LiveAssist
This service promises prompt assistance at your fingertips. It is a dedicated 2-way communication channel between Cove customers and the company's six monitoring stations that work 24/7 and are available nationwide. You just need to push the button on the Touch Screen Panel to start talking to the emergency response team. LiveAssist is also the second step in Cove’s 3-factor alarm response. If there is no response to Cove’s text, then they will attempt to contact you through the alarm panel. If there is no response, then a monitoring agent will reach out via phone call before dispatching emergency services.
RapidSOS
For confirmed emergencies, Cove uses RapidSOS to contact authorities. This service is powered by the company's RapidSOS Emergency Response Data Platform Integration. According to Cove's website, this emergency response system is used by more than 4,700 911 centers, and new 911 centers are added weekly to the list. RapidSOS digitally sends precise location and alarm data to 911 centers instead of relying on verbal communication alone or manual data input. Customers can also opt in to include household members’ medical information. Based on a RapidSOS survey, 4 out of 5 dispatchers recommend using this technology.
Overall Opinion
Cove is an affordable and intuitive security system. The company is a well-established and reliable one that enjoys an A+ rating with the BBB. Cove’s custom security solutions are easy to set up, response time is fast and it relies on a 3-factor communication process. Overall, Cove is a great choice, especially if you’re on a limited budget.
